Cardinal Home Services · Oakland, CA · HVAC & plumbing

A technician goes down.
Most systems send everyone a text.

Backstop does not reschedule by default. For every affected customer it looks for the cheapest remedy that actually solves their problem, and stops at the first one that works. Rescheduling is the fourth answer it tries, not the first.

  1. 0PreservedPart of the job can still happen exactly as booked.
  2. 1AbsorbedAnother technician on shift takes it today — routes re-planned around it.
  3. 2PartnerA partner shop covers it today.
  4. 3RescheduledThe soonest real slot, plus goodwill applied without being asked.
  5. 4EscalatedNothing honest is left to offer, so a human gets it.